Download Festival - Terms & Conditions
LIVE NATION (MUSIC) UK LTD – TICKET & ENTRY TERMS & CONDITIONS - Download Festival (“Event”)
GENERAL-
1. These terms and conditions (“T&Cs”) incorporate any vendors’ and/or agents’ terms or regulations, which you can get from the official ticket agent. Your possession of this ticket constitutes your acceptance of these T&Cs.
2. “Live Nation”, “Us”, “We”, “Our” means Live Nation (Music) UK Ltd and/or its representatives, employees and sub-contractors.
3. We reserve the right to implement restrictions/conditions before and during the Event to ensure it is safe. You must comply with any and all instructions given to you by Event staff and stewards and you may be evicted without a refund if you fail to comply.
5. You must not enter the site if you believe that you may have been infected with Covid-19 and/or you are displaying symptoms of Covid-19.
6. Tickets are for the Event and any billed Artists and attractions may be subject to change.
7. No trading or promotional activity is allowed within the site without Our prior written consent. Goods using unauthorised logos must be surrendered to Event staff.
8. By entering the site, you give your express consent to your actual/simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time, including CCTV, filming by the police or security staff and/or for marketing.
9. These T&Cs are subject to change from time to time in our sole discretion and We will notify you by posting the amended T&CS to the Event website.
10. We shall have no liability for any loss, injury, illness or damage to any person or property sustained at the Event howsoever caused (including by Us and Our agents) in any circumstances unless caused as a direct result of Our negligence and that which cannot by law be excluded or limited. Any personal property brought to the Event is at your own risk.
11. These T&Cs are governed by English Law and any dispute arising out of or in connection with these T&Cs shall be subject to the exclusive jurisdiction of the English courts.
REFUNDS -
12. Refunds are only considered if the Event is (i) cancelled in full and not rescheduled (if the Event is partially cancelled your refund will be a proportionate partial refund) or (ii) materially altered which is a change (other than a rescheduling) which, in Our opinion, makes the Event materially different to the Event that ticket purchasers, taken generally, could reasonably expect. The following are not deemed to be ‘material alterations’: changes to the Event line-up; adverse weather conditions; changes to individual band members; curtailment of the Event where the majority of the Event is performed; and delays to starting a performance or the Event.
13. Refunds must be requested from the point of purchase, no later than three months after the Event.
14. Refunds of any booking fees per ticket or per order fees are subject to the terms and conditions of the point of sale.
15. Personal arrangements relating to the Event including, but not limited to, travel, subsistence and accommodation are at your own risk and We shall not be liable for any losses incurred from personal arrangements or wasted expenditure beyond the ticket refund.
AGE POLICY –
16. The Event is not suitable for young children.
17. All under 16s must be accompanied by an adult ticket holder (aged 18 or over) who must remain on site throughout the whole weekend as the under 16-year-old’s guardian.
18. We do not accept any parental or supervisory duty of care or liability for any under 18s on site.
TICKETS AND WRISTBANDS –
19. Valid tickets must be produced and scanned in order for you to receive a wristband on first entry at a wristband exchange.
20. There is strictly no readmission on a ticket.
21. Only wristbands issued by the Event in exchange for a valid ticket are valid for entry. Tickets and wristbands from unauthorised sources may be rendered invalid and admission refused. Do not buy tickets, wristbands or goods from unlawful street traders/touts.
22. Tickets and wristbands remain Our property until the Event closes and are a personal revocable licence which may be withdrawn and admission refused at any time.
23. We will not issue duplicates for lost or stolen tickets or wristbands.
24. Tickets cannot be used as part of any marketing, media or sales promotion, without Our prior written consent.
25. If you have obtained your ticket in breach of these T&Cs and/or if you breach any of these T&Cs then your ticket shall be void, and all rights conferred on you or evidenced by such ticket shall be void. If you seek to gain entry to the Event using a void ticket then we reserve the right to refuse you entry to or evict you from the Event and you may be liable for trespass. Void tickets are non-refundable.
26. Wristbands are strictly non-transferable and will be invalid if removed, tampered with, transferred or resold. Wristbands must be worn at all times for the duration of the Event.
27. Ticket resale is not allowed except through the official ticket agent you purchased your ticket from in accordance with its resale platform terms and conditions. If your ticket agent does not have a re-sale facility, tickets can only be re-sold via a not for profit site such as Twickets.
28. Three individual day tickets (Fri/Sat/Sun) do not equal a weekend ticket and cannot be swapped or upgraded to include campsite access.
SECURITY –
29. Searching is a condition of entry and you may be searched anywhere on site at any time by security and detection dogs.
30. Without liability to you, We shall be entitled to confiscate any item(s) which may reasonably be considered to be a weapon (or used as a weapon) or which may cause danger, offence or disruption to any other person.
31. Any person suspected of carrying illegal items or carrying out illegal activity may be handed over to the Police, refused entry or evicted from the site without a refund.
BANNED ITEMS -
32. Please note: only bags A4 size or smaller are permitted in the arena.
33. Banned from Event – Glass, fireworks/pyrotechnics, flares and distress flares, illegal items and substances, unidentifiable substances, new psychoactive substances (NPS), laser equipment/pens, air horns / megaphones, nitrous oxide and associated equipment (balloons / CO2 dispensers / cream dispensers), sky or ‘Chinese’ lanterns, sound systems, spray cans, unofficial tabards/high visibility reflective jackets, blow torches, generators with the exception of those fixed in campervans, individual camping gas canisters (exemption for gas canisters fitted within campervans), firewood, aerosols over 250ml, petrol burners, any goods for unauthorised trading or with unauthorised Event or artist logos, any item that may reasonably be considered for use as a weapon, or which may cause danger, offence or disruption to any other person, unauthorised buses, coaches or trucks, drones
34. Excessive amounts of food, cigarettes and alcohol. Only bring enough for personal consumption and only up to a reasonable amount per person.
35. No animals, other than guide or hearing dogs, are permitted on site.
36. Banned from arena – Cans, disposable BBQs and other stoves permitted in the campsite camping equipment, umbrellas including golf umbrellas, firewood, flags, large or open drinks bottles (PERMITTED items include - under 500ml sealed* plastic soft drinks/water bottles and empty re-usable bottles of any size metal or plastic (no glass)). Please refill your empty bottles at the water points inside the arena for free. Bottles must be sealed and untampered or empty so that they are not used for bringing in alcohol to the arena such as vodka. You cannot bring alcohol into the arena (bars are available in the arena). If you have a medical condition that means you need to bring your own food or drink or medication, please bring a medical note or evidence to support this.
37. Under 18s are not permitted to bring or to purchase alcohol on site. A Challenge 21 policy will be in place for all alcohol sales on site. It is illegal for an over 18 to purchase alcohol on the behalf of under 18s.
38. Photographic and other recording equipment is permitted provided that it is for personal non-commercial use only. Unauthorised professional recording equipment is not permitted. In the event of any subsequent commercial use, the bearer agrees to pay the Promoter for the cost of a licence issued by the Promoter for permission to take photographs / visual / audio recordings for commercial use.
39. The use of drones or similar equipment for any reason is prohibited on or near the Event without written permission from LN.
40. Anyone resisting the confiscation of disallowed items or disregarding these conditions will face eviction.
41. Items that are surrendered or confiscated will not be returned.
INFORMATION & NOTIFICATION – ALL LIVE NATION (MUSIC) UK LTD EVENTS
42. Disabled Facilities are available but must be arranged in advance – please email: access@downloadfestival.co.uk
43. Live Nation events, www.festivalrepublic.com or call information line on 0207 009 3001 (Mon-Fri 10am - 6pm).
44. You can find more information on how we process your data in our Privacy Policy (which can be found at https://www.livenation.co.uk/privacy).
45. Event website – https://downloadfestival.co.uk/ for safety and travel information. If any of these T&Cs are unclear, please contact info@festivalrepublic.com
* Bottles must be sealed and untampered or empty so that they are not used for bringing in alcohol to the arena such as vodka.