Job type: Full-time, permanent, salaried; paid monthly

Location: Soho, London

Reports to: Operations Director

Hours: 40 hours per week, plus evening, weekend and bank holiday on-call duties on a rota (usually once a month)

Holiday: 25 days per year, plus public holidays

Salary: We welcome applications from recent graduates and candidates with relevant transferable skills. Previous ticketing or account management experience is helpful but not essential

About EVENTIM UK

EVENTIM UK is a London and Nottingham-based ticketing company and part of CTS EVENTIM, a leading international ticketing and live entertainment group. The group operates in more than 25 countries and markets over 300 million tickets a year through its systems. 

Launched in 2009, Eventim.co.uk provides online booking for concerts, festivals, theatre, sport, attractions and other live events across the UK. We work with clients to deliver reliable ticketing services and help audiences find and book events. 

About the role

You’ll be a day-to-day contact for a portfolio of existing clients, helping answer questions, coordinate event set-up and on-sales, and make sure information is accurate and communication stays clear. You’ll work with colleagues across the business to keep events running smoothly, provide practical support to clients and help them get the most from EVENTIM’s ticketing services.

This is an early-career opportunity for someone who enjoys working with people, is organised and wants to build a career in client services and live events. You’ll receive support from the Account Management team as you learn our systems and processes.

Key responsibilities

• Act as the main day-to-day contact for a portfolio of clients, responding to ticketing queries and coordinating support.

• Build, check, publish and maintain live events on the EVENTIM system.

• Take ownership of each event’s on-sale and lifecycle, coordinating the work needed at each stage.

• Monitor and manage ticket inventory to support effective sales.

• Ensure event information is accurate, up to date and consistent across sales channels.

• Identify opportunities to develop existing accounts, including relevant cross-selling and upselling.

• Communicate client requirements clearly to internal teams and follow up on agreed actions.

• Build a thorough understanding of EVENTIM’s technology and operational processes so you can advise clients and resolve issues.

• Maintain accurate client records and deal sheets, including contractual information and service charges.

• Support the day-to-day administration of the Account Management team, working with the Operations Director and Senior Client Account Manager.

• Deliver initial and ongoing training for EVENTIM venues.

• Plan, manage and attend box offices at live events when required.

• Represent EVENTIM professionally at client meetings and events.

• Work towards agreed performance objectives and record client contact in line with company procedures.

• Follow company policies, including health and safety requirements.

• Take on other relevant duties within the scope of the role.

Skills and experience

Essential

• Strong relationship-building and interpersonal skills.

• Clear, confident written and verbal communication.

• Strong organisation, time management and problem-solving skills.

• The ability to learn new technology and systems quickly.

• The ability to manage competing priorities and work effectively in a busy, changing environment.

Desirable

• Experience with ticketing systems or ticketing technology.

• Experience working with music promoters, venues or other live event organisations.

• Experience in a similar client account management or client-facing role.

How you’ll work

You’ll be proactive, conscientious and detail-focused, with the judgement to work independently and the flexibility to adapt when priorities change. You’ll work collaboratively, stay composed under pressure and take responsibility for following tasks through to completion.

How to apply

You can apply by emailing careers@eventim.co.uk by 2/11/2026. Please include your CV and relevant information about your skills and experience for the role.

We may close the vacancy early if we receive a high volume of applications. Please note that due to a high volume of applications for our roles, we reserve the right to close all vacancies earlier than the advertised date without notice. Due to the high volume of applicants we cannot guarantee all applicants will receive a response.

Any pre-employment checks will be relevant to the role and explained during the recruitment process. Please specify which checks apply, such as references or verification of relevant qualifications. Applicants will also be asked to complete the required right-to-work check.

Equal opportunities

EVENTIM UK is an equal opportunities employer. We welcome applications from people of all backgrounds and make recruitment decisions based on the requirements of the role, skills and experience.