We’ve put together this handy guide to help you navigate your way through the process of EVENTIM.Pass. We are working hard to do everything we can to make sure that tickets only end up in the hands of genuine fans.

What is EVENTIM.Pass?

EVENTIM.Pass is a secure, tout-proof in-app digital ticket that will be sent to the ticket booker’s registered mobile device. 

Important: please ensure you provide the correct mobile number, otherwise you will not be able to retrieve your tickets. 

To clarify: By using EVENTIM.Pass, your tickets are sent to you digitally. The tickets are sent exclusively via the EVENTIM.App. For admission on site, you must also use the EVENTIM.App. There will be no additional email or postal dispatch for these events.

Does the standard ticket purchase process change with EVENTIM.Pass?

No, the purchase process using EVENTIM.Pass is exactly the same as purchasing via the EVENTIM website or via the EVENTIM app.  You will not receive your EVENTIM.Pass tickets by post or via email. They will instead be made available via the EVENTIM app only. You will be notified through the EVENTIM App when your tickets are ready. 

When will I receive my tickets and when can I download my tickets?

You will receive a confirmation email after a full payment has been debited and approved from your payment account, detailing how to access your Eventim.Pass tickets. You will need to go to the Eventim App, login to your My Eventim account, head to my events and then access your tickets. 

Valid event barcodes will be available much closer to the event, you will receive an update when these are available. This is usually 24 hours before your event begins.

How can I download my EVENTIM.Pass tickets?
EVENTIM.Pass tickets can only be accessed within the EVENTIM app. After purchasing your tickets, please download the EVENTIM App if you do not already have it installed.

After logging in to the app with your MyEVENTIM account details, you will be able to view your order. Your tickets will be displayed at a later time, due to the aforementioned security-related processes.  Once available, tickets can be retrieved before the event date.

What do I need to use EVENTIM.Pass?
To use EVENTIM.Pass, you need the latest version of the EVENTIM.App and a smartphone with at least iOS 12 or Android 5.0. You can download the app free of charge from the Apple App Store or Google Play Store. Please update your EVENTIM.App regularly.

Can I buy a ticket if I don't have a smartphone?

A smartphone with a valid phone number is mandatory for retrieving the EVENTIM.Pass tickets. 

Can I take out ticket insurance for EVENTIM.Pass tickets?
Yes, you can take out ticket insurance for all tickets within the EVENTIM.Pass. You can also access this on the shipping method page as part of the purchase process.

What documents do I need to show when arriving at the event?
You need to bring your smartphone with the EVENTIM.App installed and your EVENTIM.Pass retrieved. To show the EVENTIM.Pass admission code, you must be logged in with your EVENTIM account. The menu item "My Events" will take you to an overview of the tickets you have purchased. Please make sure that your smartphone is sufficiently charged. In addition, please have your ID ready for possible name checks by the admission staff. This could include a Passport, ID card or driving license.



Why do I need to enter my mobile phone number and how can I change it after purchasing tickets?
It is mandatory to provide your mobile phone number for setting up a MyEVENTIM account, otherwise you will not be able to retrieve your tickets via EVENTIM.Pass.

EVENTIM.Pass tickets can only be retrieved by the buyer. The mobile phone number you entered during the order process is decisive. You cannot change this number yourself. It is therefore important that you carefully check your mobile phone number entry during the ordering process. For a subsequent change, please contact our customer service team here

Can I resell my ticket?
Individual regulations apply to each event.

My tickets are not in my EVENTIM.App, did the order still work?
If you can view your order in the "My Tickets" area and have received an order confirmation email, your order was successful.

Is FanBonus available for EVENTIM.Pass?
Yes. You can find detailed information on FanBonus here (Fanbonus FAQ).

What can I do if my smartphone is lost, stolen or broken?
Your order and your tickets are linked to your EVENTIM account. If you no longer have access to your smartphone, you can log in to the EVENTIM.App on another smartphone and access your order. If necessary, please also change your password so that unauthorised persons cannot access your tickets.

If you need to change your mobile phone number, please contact our customer service here so that your new number can be added to your order.

What are the ticket purchase options for people with disabilities?
All accessible tickets will need to be purchased directly from the venue.
 

How can I change my data in the EVENTIM.App?
You can access and change your data within the app, under "Personal data". Please note that the mobile phone number stored there cannot be used to validate your tickets. The phone number you entered during the purchase process will be used for this purpose. If you would like to change this, please contact our customer service here.

How can I access my EVENTIM.Pass ticket if I don't have Internet access?
Here is a tip: Download your EVENTIM.Pass tickets to your smartphone at home. This way your tickets will be available offline. 

My login to the EVENTIM.App does not work. What can I do?
Please use the "Request new password" function. If in doubt, please contact our customer service here.

Can I book an EVENTIM.Pass and another ticket at the same time?
It is currently not possible to combine EVENTIM.Pass with other ticket and delivery types.