Security, Searches & Bags

Can I bring a bag into the stadium?
To avoid delays, please don’t bring bags. All bags are subject to search. Large bags are not permitted and there are no left-luggage facilities. No bag larger than A4 will be allowed entry.

Will I be searched on entry?
Yes. All visitors may be searched. Please open coats and remove hats at search areas. Some events may also have specific search policies.

Wi-Fi

Is there free Wi-Fi at London Stadium?
Yes. Connect to LSFreeWIFI and enter your details to access stable, fast speeds throughout the concourse and bowl.

Is the Wi-Fi family-friendly?
London Stadium Wi-Fi is approved under the Friendly Wi-Fi safe certification standard, which blocks indecent and inappropriate material to help keep browsing safe for you and your family. More information is available at friendlywifi.com.

Alcohol

Can I drink alcohol anywhere in the stadium?
At Association Football matches, alcohol may not be consumed in view of the pitch. No alcohol may leave the island site.

CCTV & Recording

Is CCTV in operation?
Yes. CCTV and body-worn cameras operate in all areas. London Stadium may use, or pass to the police or other relevant authorities, recordings for proceedings to ensure the safety and security of all visitors, subject to GDPR control measures.

Code of Conduct & Behaviour

What standards of behaviour are expected?
London Stadium is committed to a safe, comfortable, and enjoyable experience. For football matches, the stadium adheres fully to the FA Respect Code of Conduct.

Guests have the right to expect that:

• They are treated in a consistent and professional manner by stadium personnel.
• They sit only in their ticketed seats, keep season/paper tickets in their possession, and show them on request. Tickets remain the property of the event owner (WHUFC or the promoter) until guests leave the stadium.
• No one smokes at any time, including e-cigarettes.
• Reasonable safety requests from staff are followed.
• Entry may be denied to anyone wearing clothing or signs with offensive text and/or images.

What happens if someone breaks the rules?
Anyone not abiding by stadium and ground rules may be ejected without refund, and could face arrest and prosecution.

Reporting Anti-Social Behaviour

How do I report a problem during the event?
Text the Club hotline on 07701 401966 using these keywords:

• BLOCK ROW SEAT
• FOUL – language and behaviour
• RACISM – racist chanting or shouting
• HPH – homophobic chanting
• DRINK – drinking alcohol in view of the pitch
• SMOKE – smoking
• STAND – standing
• PYRO – pyrotechnics

Messages are treated in strict confidence and cost one standard message at your normal network rate.

You can also report issues to the nearest steward or anonymously via info@londonstadium185.com.

Crowd Movement & Exiting

How does exiting the stadium work after major events?
Road closures help prevent conflict between vehicles and pedestrians. A managed exit (egress) system with hold-and-release points is used to control crowd flow. Staff will guide you using Stop and Go signs.

How long will it take to leave?
Generally, crowds clear within about an hour. On a non-match day, walking to Stratford Station would take 20–25 minutes, but post-event the journey to the main Stratford Regional Station can take up to 90 minutes.

Guests are encouraged to head towards the main transport hubs, though at some events you may choose to enjoy refreshments after.

Drones

Can I fly a drone over the stadium or park?
No. Recreational drones and remote-controlled flying models are not permitted anywhere over Queen Elizabeth Olympic Park. Commercial drone activity requires 10 days’ notice, must meet CAA standards and comply with the Air Navigation Order 2009. Applications should be sent to film@londonlegacy.co.uk.

Complaints & Investigations

What if I want to complain about behaviour or staff performance?
All complaints are investigated. Actions can be taken up to and including season ticket revocation. For London Stadium events, a formal complaints policy is available.

Guest Services & Facilities

Are there baby changing facilities?
Yes. They are available on each level. Ask a steward for the nearest one to your seat.

Is there a cloakroom or baggage drop?
Cloakroom facilities are available only for hospitality guests.

Where can I get ticket information?
For West Ham United matches, ticket details are available via the club. For other events, contact the relevant event organiser.

Is parking available?
There is no public car parking at London Stadium. Limited Blue Badge parking is available.

Can I come by bike?

Yes. There are cycle racks and Santander Cycles across Queen Elizabeth Olympic Park. Bicycles left unattended or attached to stadium fences will be removed.

Lost Property

What should I do if I lose something?
Report it to a member of staff while you’re at the venue. If you’ve already left, email info@london-stadium.com.

Please note there may be delays after busy show weekends, but all emails are monitored and checked with lost property. The team aims to respond within 7 days.

Found items are kept for two weeks before being discarded. London Stadium is not responsible for lost or stolen items.

Facility Locations

Where are first aid rooms, lifts, water fountains, baby changing, buggy storage, or multi-faith rooms?
You can find locations for all these facilities within the stadium. If unsure, ask a steward who will guide you to the nearest one.