2020 Eventim UK Customer Survey

Thank you for your participation. In the next 5 to 10 minutes, we would like to ask a few questions about how you are adapting under the current restrictions. So that we can be more agile and able to provide you with a better experience.

As a thank you for your time and feedback, we have 7 prizes for 7 winners, details of these prizes are as follows. * If you want to participate this prize draw, simply enter your personal email at the end of the survey. Otherwise, please click on the submit button at the end of the page after your last question.


a) One £50 Eventim Gift Voucher: five winners, winning one voucher each
b) Two tickets to an event of your choice from London Eventim Apollo (post code: W6 9QH): one winner
c) Two tickets for Sister Act The Musical 2021 tour at London Eventim Apollo on a date of your choice: one winner
*T&Cs apply


Main Questions

1 2-3 4-9 10+ None
Indoor gigs
Outdoor gigs
Indoor sports
Outdoor sports
Comedy
Theatre (incl. operas, dance etc.)
Family events (ice rink, circus etc.)
Arts & Attractions (museums, exhibitions etc.)
Others: (please specify the event type in below)
0 1 2 3 4 5 6 7 8 9 10
Least likely Most likely
0 - least important 1 2 3 4 5 - most important
Hand-sanitiser facilities throughout the venue
Social distancing measures in place
Compulsory track and trace app registration
On-site pre-sealed drinks
On-site pre-packed foods
Temperature check at entrance
Compulsory face coverings throughout the event
Better insurance cover as an optional add-on
Other (please specify other features in below)

Paid Live Streaming Events

Paid Live Streaming Events can bring different experiences to audiences without geographical or time zone restrictions. You’ll also be able to watch the live event within a certain given period of time, not just live. Some Live Streaming shows will also offer live interaction between the fans and artists.

Once 2 - 3 times 4 - 9 times None
Without any audience on site – Gigs
Without any audience on site – Comedy
Without any audience on site – Theatre
Without any audience on site – Indoor sports
Without any audience on site – Outdoor sports
Without any audience on site – Indoor family events
Without any audience on site – Outdoor family events
Without any audience on site – Other(s)
With some audience on site – Gigs
With some audience on site – Comedy
With some audience on site – Theatre
With some audience on site – Indoor sports
With some audience on site – Outdoor sports
With some audience on site – Indoor family events
With some audience on site – Outdoor family events
With some audience on site – Other(s)
0 1 2 3 4 5
Without any audience on site – Gigs
Without any audience on site – Comedy
Without any audience on site – Theatre
Without any audience on site – Indoor sports
Without any audience on site – Outdoor sports
Without any audience on site – Indoor family events
Without any audience on site – Outdoor family events
Without any audience on site – Other(s)
With some audience on site – Gigs
With some audience on site – Comedy
With some audience on site – Theatre
With some audience on site – Indoor sports
With some audience on site – Outdoor sports
With some audience on site – Indoor family events
With some audience on site – Outdoor family events
With some audience on site – Other(s)
0 1 2 3 4 5
Without any audience on site – Gigs
Without any audience on site – Comedy
Without any audience on site – Theatre
Without any audience on site – Indoor sports
Without any audience on site – Outdoor sports
Without any audience on site – Indoor family events
Without any audience on site – Outdoor family events
Without any audience on site – Other(s)
With some audience on site – Gigs
With some audience on site – Comedy
With some audience on site – Theatre
With some audience on site – Indoor sports
With some audience on site – Outdoor sports
With some audience on site – Indoor family events
With some audience on site – Outdoor family events
With some audience on site – Other(s)
0 1 2 3 4 5
Quality (including visual and audial)
Live interaction with the artists
Pricing
Longer catch up time
With good technical and customer service support

About you...

Below information will be very helpful for us to understand the answers more precisely. Thank you.

If you don't want to participate the prize draw, please simply click the submit button at the end of this page to complete this survey. Thank you!

Prize Draw (optional)

In total, 7 winners will be chosen and the prizes are as follows*:
a)    One £50 Eventim Gift Voucher: five winners, winning one voucher each
b)    Two tickets of an event of your choice from London Eventim Apollo (post code: W6 9QH): one winner
c)    Two tickets for Sister Act The Musical 2021 tour at Eventim Apollo on a date of your choice: one winner

*Please note:
i)    The prize is as stated and no cash or other alternatives will be offered. Prizes are not transferable. Prizes may not be sold, offered for sale or used in connection with any other competition, contest offer or promotion by a prize winner.
ii)    Tickets of the chosen events are subject to availability, cannot be used in conjunction with any other discount and do not apply to tickets already booked. Accompanying paid tickets cannot be guaranteed to be seated together with the winner seats and will incur a service charge per ticket and a processing fee.
iii)    Seats of the chosen event will be allocated by the event organiser / venue.
iiii)    If the chosen event is cancelled, we will use our reasonable endeavours to allocate you alternative tickets, but this will be subject to availability.
ix)    We reserve the right to substitute any prize with another of equivalent value without giving notice.

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